HARTFORD, Wis., February 4, 2014 – Broan-NuTone®, the leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year. The award is given to the company that best displays dedication to both its customers and team members, while constantly seeking ways to improve and remain the best brand in the industry.
“At Broan-NuTone, people are the primary focus,” says Dick Palmersheim, group vice president, marketing, Broan-NuTone LLC. “We are committed to meeting and exceeding the service expectations of our customers. We do this by striving to supply the most technologically advanced and highest quality ventilation products and services on the market.”
Innovative procedures that contribute to Broan-NuTone’s leadership in customer service include:
- Product Review Process — Allows customers to share thoughts online about products and rate overall performance on a scale of one to five stars.
- Codekey™, Make-Up Air and Attic Ventilation Selector Tools — Helps contractors and end-users select the proper ventilation solutions for their needs.
- “Ask Us” Program — Allows customers to ask questions about specific products directly on the Broan-NuTone website.
- Brands Net Process — Broan-NuTone experts respond to product questions on customer websites (Home Depot, Lowes, etc.).
“Our philosophy of superior customer service is embodied in everything we do,” adds Palmersheim. “We strive for continuous improvement in performance, innovation, quality, cost and service for both our external and internal customers. We are truly honored to receive the 2013 International Service Excellence Award in recognition of these efforts.”
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BROAN® is registered trademark of Broan-NuTone LLC, North America’s leading manufacturer and distributor of residential ventilation products including range hoods, ventilation fans, heater/fan/light combination units, balanced ventilation systems (IAQ), built-in heaters, attic ventilators and trash compactors. NuTone® is a registered trademark of Broan-NuTone LLC, North America’s leading manufacturer and distributor of residential built-in convenience products including door chimes, central vacuum systems, ceiling fans, intercom systems, ironing centers and ventilation fans.
Broan-NuTone is proud to be an ENERGY STAR® partner.
Broan-NuTone LLC is a subsidiary of Nortek, Inc., a global, diversified company whose many market-leading brands deliver broad capabilities and a wide array of innovative, technology-driven products and solutions for lifestyle improvement at home and at work. Please visit www.nortekinc.com for more information.
For more information about the full line of Broan-NuTone products,
call 800-558-1711 (BROAN) or 888-336-3948 (NuTone),
926 W. State Street, Hartford, WI 53027 U.S.A.
or visit www.BROAN.com or www.NuTone.com.