Rated 5 out of 5 by SteveW Excellent Support & Customer Service
I purchased two nearly identical units in 2013, one was Broan and the other Nutone. The Broan heater element fried within a few months, the other lasted until the next winter. Reviews noted that the elements couldn’t be fixed which I found to be true. This Dec my daughter let me know the fan also had quit on the Broan, several MONTHS ago. Long story short, I called Broan directly, was transferred to tech support from customer service, and talked to a very nice support person named Chuck. He requested some info, gave me his direct extension. Once I provided the info he gave me an order # for 2 heaters & a fan, which I received in about 2 weeks. I easily replaced these (easily), and they’re working perfectly. This has made me a Broan customer for life, thanks Chuck for being so helpful!
January 20, 2016
Rated 5 out of 5 by Vintner Great for larger bathrooms
The 100hl is a great choice for larger bathrooms like master baths being built in a lot houses these days. The fan moves out a lot of air and the heater is really great for the winter season in Northwest Indiana.
July 18, 2015
Rated 2 out of 5 by garysr Respected brand name but extreamly disappointed in preformance
Purchased because of the name. Been in the plumbing industry for 50 years and believe this may be a poor product. Installed in the summer of 2014 and left for winter home and didn't use. Came back to the Midwest where it was chilly and after about 10 uses for showers the heat stopped, only the fan blew air. Checked resistance and element is bad. Ordered new element.
May 26, 2015
Rated 5 out of 5 by Henry Great customer service
I purchased two of these when remodeling my house. I initially loved the units, but became quickly disappointed when the heat stopped blowing warm air. I went to Lowes, and inquired, they let me know I could return the units for a different product, but I didn't want to remove them from the new ceilings I installed them in and plastered... I contacted broan via the online contact form, and they QUICKLY let me know there was an issue with many of these units and they shipped me brand new heating elements. These took 5 minutes each to swap out and we are back to being happy with these units. Thank you Tammy!
January 13, 2015
Rated 5 out of 5 by bill great product energy saver ill recommend itto others i use in our bathrooms
December 21, 2014
Rated 3 out of 5 by Buzz Atypical exhaust fan failure after one week
We have several Broan products and are usually pleased with the brand. They are carried by Lowes, Home Depot and Menards for convenient price comparison, too.
We recently purchased the 100HL at Menards here in Michigan. This was installed by our contractor about 2 weeks later. During the operational checkout, the fan, heater and light operated without incident.
Approximately one week later we noticed the ventilation fan was not operating. This unit is installed in our personal residence in guest bathroom i.e. seldom used. However, we did observe one instance where the fan was allowed to run over night.
The installation is near the exterior wall, 4-inch galvanized duct was extended from the unit 4 feet directly to the exterior damper. No elbows were required i.e. a straight run without restriction except for the damper.
Using a Fluke multi meter the voltage was measured at the fan plug connection within the unit. The meter displayed 124.8 volts AC. This matched the voltage measured at a wall receptacle in the same room.
We have never had to make a warranty claim before on a Broan product, a testimony to the quality of the brand. We will update this review after filing the warranty claim and alert the user community whether or not the quality normally associated with the equipment extends to the customer service arm of the company.
September 15, 2014
Rated 4 out of 5 by Albert Product is improved over earlier version.
I'm a Builder / Contractor who has used Broan almost exclusively in our new homes and remodels for over 28 years. The model 100HL is very easy to install (if your handy), electrical connections are easily accessible thru a new metal access panel, but wiring should be left to a qualified installer ... heater on this unit requires a separate, dedicated, 20 Amp circuit. Do not try to wire into an existing circuit. VERY IMPORTANT.
Instructions re: hanger bars say to "ensure noise-free mount", use screws or pliers to crimp. BETTER (and in addition to screws) use a premium quality duct tape to tape the hangar bars together where they are nailed into the ceiling joists AND tape the hanger bars to the sides of the metal housing as well.
Also, use duct tape to tape the DAMPER / DUCT to the metal housing of the unit. The plastic ears on the damper / duct could easily become dislodged as you install the flexible duct OR could be disconnected in the future as you move about your attic.
Lastly, the "LIGHT REFLECTOR" is an aluminum housing that holds the grill in place with an "acorn nut". This aluminum housing tends to vibrate and create a lot of noise when the fan is running. Easily corrected by wedging some duct tape between the housing and the grill. I would have rated this 5 stars, if this was addressed by the Broan engineers!
February 25, 2014
Rated 4 out of 5 by David1 Pleased with the product for sound and light
The overall quality is good. Quiet and vents well. Good light and heat. The heating element has failed after 15 months of installation.
January 26, 2014