Warranty proof of purchase
Do closing papers on new construction home qualify for proof of purchase on warranty
Thank you for your question on the ERV250TE Fresh Air System. Yes, for new construction homes you can use the date of occupancy paperwork as your proof of purchase for the warranty.
Date published: 2017-11-21
What is the dB rating of the unit in operation?
We have a customer who is very concerned about noise. We need to know how loud this unit is when fan is operating.
Thank you for your question on the ERV250TE. These models are not rated for sones as they are not installed in an occupied or living area of the home. We would recommend that you contact our Technical Support directly should you need more information at 800-637-1453.
Date published: 2017-02-03
Do the balancing dampers close completely when the unit is off(or recirculating)? If so, is this sufficient to prevent any substantial amount of unwanted air flow?
Are external motorized dampers needed for fresh air port?
Thank you for your question on the ERV250TE fresh air system. Yes, the dampers will close when not in use. No other dampers are needed for this unit. Please contact our Technical Support team directly should you have further questions at 800-637-1453. We would be happy to help you more by phone.
Date published: 2017-11-20