Our unit was installed 1 month ago and we just began using it a week ago. We have no children and don't put too much trash in the unit but it is about 3/4 full and when we operate it the ram goes down for about 3 seconds then the door opens slightly. Of course the unit stops with the ram down and when we close the door the ram returns to the starting position but the trash is not compacted at all.
Thank you for your question on the Broan 15SS compactor. If the door is opening during the cycle, then it is possible an uneven load maybe causing the trash bucket to shift forward opening the door. You can also inspect the trash bucket itself to be sure it is not bent or warped in any way. Finally, check behind the bucket to be sure something hasn't gotten wedged behind forcing the door open. If you need more assistance, please contact our Technical Support Department at 800-637-1453.
Date published: 2014-11-05