Rated 3.5 out of 5 by 4
Rated 5 out of 5 by mikimikh2 Update: Broan really came through! Excellent service!
I made a previous comment & wrote a very negative review about this range hood (refer to mikimikh, Saratoga). Well, an actual person from Broan contacted me, Tammy, and she actually read/listened to my issues & she came through for me! She got in contact with a Broan technician, Chuck, & he authorized the repair with my local repair shop. Now I have a brand new motor!
One thing I didn't know until the repair was the importance of the internal/external blower. We have an internal blower. The repairmen mentioned that he would've just turned around & couldn't work on it, if it was an external blower. I would have had to go back to my general contractor. Thus, I'm also updating & giving the product 5 stars for the ease of installation. Hew!
We now have a motor & I'm actually using it. And, it does a great job! I even feel the air being sucked in when I'm standing under it!
Most important for me was the fact that Broan actually heard its customer and have a very capable/effective customer service dept! Even if the product had issues initially, the way they took care of it restored my faith in the company that stood behind its product!
July 18, 2014
Rated 2 out of 5 by Maplelawn Very disappointed!
Looked good in the store and had good reviews on-line, but our experience has been less than stellar. Installation was average. Design is good except for the lights. The fixtures are cheap and broke just from touching and do not allow easy install of the bulb. I cannot get the bulb installed in either socket. Why halogen? They are costly and don't last more than 1 1/2 years. LED should be the standard. The stainless steel is great and the draft is good, but the lights are very very poor. For the price it should be much better.
February 12, 2014
Rated 2 out of 5 by Mikimikh Good looking, poor quality
Bought it for looks; paying for poor quality. During installation, missing part cost us another $200 to custom fab. Within a first month of operation, started making this metal-on-metal grinding noise that made it sound like a jet engine taking off, rite in the middle of our house! Scares kids! Got it fixed; loose screw the tech said. Happening again, but literally the week I called, it was out of warranty! (As with many major projects, we bought it months before we had it installed! So didn't even get a full year of warranty. )
March 10, 2014
Rated 5 out of 5 by EastCoastMom Love this range hood
We did a complete kitchen remodel in September 2011. When shopping for a range hood, we wanted something very simple. In terms of style, our kitchen is probably what you would call traditional. I wanted clean lines. The power of the fan is so much better than our old one and even when cranked on "high" its not as loud as I would have expected. Also love the light it gives while cooking. Nice and bright! I can't comment on the installation because it was done by our contractor.
February 24, 2013